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NEUMI ATOM media player stability considerations

To ensure the stability of NEUMI ATOM series media players when playing videos, please refer to the following recommendations.

Install the latest firmware

Verify the firmware version in the player’s settings menu to confirm that the device has the most recent firmware installed. You can locate the latest firmware versions and installation instructions at the following link: NEUMI ATOM Series Firmware Update.

Perform a factory reset

Navigate to the settings menu and initiate a factory reset. This action will revert all settings to their original factory defaults, eliminating any system errors that might be contributing to unstable behavior.

Use a name brand storage device

Numerous cheaply made USB drives and SD/microSD cards are available on platforms like Amazon and eBay at attractively low prices. It is important for users to avoid these storage devices due to their subpar flash chips. While they may function adequately for occasional file copying/reading on a computer, using them for continuous playback on a media player can lead to slow performance or corruption. It is recommended to exclusively use USB and SD/microSD cards from well-established and reputable brands, such as:

  • Sandisk
  • Kingston
  • Western Digital
  • Seagate
  • Samsung

When purchasing a storage device on Amazon, ensure that you buy directly from as the seller, rather than a third-party seller. This precaution helps you avoid counterfeit products

Try a newly reformatted storage device

Hidden system files or corrupt files on a USB drive or SD/microSD card can lead to instability in the player. If you’re using a USB flash drive or SD/microSD card, please try reformatting it using NTFS or exFAT file system. Before reformatting, make sure to back up your files from the storage device, as reformatting will erase all data. After reformatting, copy the video files back onto the storage device and check if the issue is resolved.

For larger USB hard disk drives, if reformatting and recopying a substantial amount of data is inconvenient, try using a smaller USB flash drive for a trial. Reformat and copy a few videos to the smaller drive to test before committing to the process on the larger storage device.

Use an efficient video encoding

While the player is capable of handling high-bitrate video streams, extended playback of excessively high bitrates can lead to increased heat and potential instability. For the best stability, we recommend adhering to the following video encoding limits:

  • H.265/HEVC videos up to 3840×2160 60fps at 60mbps
  • H.264/AVC videos up to 3840×2160 60fps at 80mbps

Both of the above options should deliver excellent video quality. Using bitrates higher than those mentioned is unlikely to significantly enhance video quality. To verify the bitrate of your video, please utilize the free MediaInfo Online tool.

Ensure good cooling and ventilation

Install the player in a well-ventilated area, avoiding exposure to heat generated by other devices. For instance, if the player is mounted on the back of a TV, let the TV run for a while and then choose a relatively cool spot for mounting. Avoid covering or enclosing the player in a sealed or partially sealed container. If using an enclosure becomes necessary, ensure it either allows for ample airflow or comes equipped with a cooling fan.

Use the original power supplies and cables

Users have the option to use their own 5V/2A power supply, such as a USB power supply with a suitable cable. However, if there are issues with playback stability, we strongly advise using the original power supply. The original power supply is designed to provide sufficient power for the player and up to two USB hard disk drives. Insufficient power supply could lead to instability in the player’s performance.

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